Terms of service

OVERVIEW
Welcome to Heets Escape. The terms "we," "us," and "our" refer to Heets Escape. Heets Escape operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Heets Escape is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years old. Our products are age-restricted in accordance with UAE regulations on heated tobacco and vaping products, and ID verification may be required at the point of delivery. To use the Services you may be asked to provide information such as your email, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete. You are solely responsible for the security of your account credentials and all account activity.

SECTION 2 — OUR PRODUCTS
We make every effort to accurately represent our products, but colors or appearance may differ slightly from your screen due to device settings. Product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product or limit quantities offered, on a case-by-case basis.

SECTION 3 — ORDERS
Placing an order is an offer to purchase; your order is not accepted until we confirm it and process your payment. We reserve the right to accept, decline, or cancel any order at our discretion — including where age verification cannot be confirmed at delivery. Purchases are subject to return or exchange solely in accordance with our Refund Policy. You confirm that your purchases are for personal use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING
Prices are listed in AED and are subject to change without notice. Posted prices do not include shipping unless stated. You agree to provide accurate, current payment and delivery information for every order and to promptly update it as needed.

SECTION 5 — SHIPPING AND DELIVERY
We deliver across the United Arab Emirates as detailed in our Shipping Policy. All delivery times are estimates only. We are not liable for delays caused by couriers, customs processing, or events outside our control. Risk of loss passes to you once the order is handed to the courier.

SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services — trademarks, text, images, graphics, and design — is owned by Heets Escape or its licensors and protected by applicable copyright and trademark laws. You may use the Services for personal, non-commercial use only, and may not reproduce, distribute, or create derivative works from any material on the Services without our prior written consent.

SECTION 7 — OPTIONAL TOOLS
We may give you access to third-party tools that we neither control nor monitor. Such tools are provided "as is" without warranties of any kind, and any use of them is at your own risk.

SECTION 8 — THIRD-PARTY LINKS
The Services may link to third-party websites we do not operate. We are not responsible for the content, accuracy, or practices of any linked site, and accessing them is at your own risk.

SECTION 9 — RELATIONSHIP WITH SHOPIFY
Heets Escape is powered by Shopify, which enables us to provide the Services to you. Any sales made through this store are made directly with Heets Escape. Shopify is not responsible for any aspect of sales between you and Heets Escape, including any injury, damage, or loss resulting from purchased products.

SECTION 10 — PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, and certain information may be processed under Shopify's own Privacy Policy. By using the Services, you acknowledge that you have read both.

SECTION 11 — FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use them for any purpose, including commercial use. We are under no obligation to keep feedback confidential, compensate you for it, or respond to it.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors or inaccuracies relating to pricing, descriptions, or availability. We reserve the right to correct such errors and update or cancel orders at any time without prior notice.

SECTION 13 — PROHIBITED USES
You may not use the Services for any unlawful purpose, to violate UAE law, to infringe our or others' intellectual property, to harass or harm others, to transmit malicious code, or to send unsolicited advertising. You also agree not to scrape, extract, or use automated tools to collect data from the Services without our permission. We may suspend or terminate your access at any time for violating these Terms.

SECTION 14 — AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, or cause the deployment of an Agent to access or interact with the Services. "Agent" means any software that takes autonomous or semi-autonomous action on behalf of a person or entity.
14.2 No Agent may access or interact with the Services unless it identifies itself in accordance with Section 14.4, and not where we have requested that it refrain from doing so.
14.3 We may limit, by technical or other measures, whether and how any Agent accesses the Services.
14.4 Agents must: (i) identify themselves as an Agent in all requests, including in the user agent string (e.g. "Agent/[agent name]"); (ii) not conceal or obfuscate that their access is automated, including by mimicking human behavior or bypassing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent any measure intended to control how Agents access the Services.

SECTION 15 — TERMINATION
We may terminate your access to the Services at any time, at our sole discretion, without notice. You remain liable for all amounts due up to the date of termination.

SECTION 16 — DISCLAIMER OF WARRANTIES
The Services and all products offered through them are provided "as is" and "as available," without warranties of any kind, to the extent permitted by UAE law. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.

SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Heets Escape, its owners, employees, and affiliates — and Shopify and its affiliates — are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or our products.

SECTION 18 — INDEMNIFICATION
You agree to indemnify and hold harmless Heets Escape, Shopify, and their affiliates from any claims or damages, including reasonable legal fees, arising from your breach of these Terms or your misuse of the Services.

SECTION 19 — SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full effect.

SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision does not waive that right. These Terms, together with any referenced policies, constitute the entire agreement between you and Heets Escape regarding your use of the Services.

SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without notice to you.

SECTION 22 — GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates, and you consent to the jurisdiction of UAE courts for any related disputes.

SECTION 23 — HEADINGS
Section headings in these Terms are included for convenience only and do not affect their interpretation.

SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms at any time by posting the revised version on this page. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 25 — CONTACT INFORMATION
For questions about these Terms, contact us on WhatsApp at +971 52 386 0506.

Heets Escape
Marasi Drive, Zada Damac Tower, Business Bay, Dubai, United Arab Emirates
Phone / WhatsApp: +971 52 386 0506