Frequently Asked Questions

The questions we get asked most. If yours is not here, contact us and we will answer it.

Ordering

Are your products genuine?

Yes. Every order ships sealed and unopened. If you ever receive something you believe is not genuine, contact us and we will replace or refund it.

Can I change or cancel my order?

Contact us as soon as possible after ordering and we will do our best. Once an order has been dispatched we cannot change it, but you can return it under our Returns & Refunds policy.

Do I need to be a certain age to order?

Yes. Our products are for adults only, and proof of age may be requested on delivery.

Delivery

How long will my order take?

Most orders arrive within one to three business days after dispatch. The full breakdown is on our Shipping & Delivery page.

How much is shipping?

Shipping is calculated at checkout based on your address, and free standard shipping applies once your order passes the threshold shown in your cart.

How do I track my order?

You will get a tracking link by email when your order ships. If tracking has not updated in 48 hours, contact us and we will chase the courier.

Is the packaging discreet?

Yes. Everything ships in plain, unbranded outer packaging.

Do you deliver outside the UAE?

We currently focus on delivery within the United Arab Emirates. Contact us if you are outside the UAE and we will tell you what is possible.

Payment

What payment methods do you accept?

The full list of available payment methods is shown at checkout. All payments are processed securely and we never store your card details.

Problems and returns

What if my order arrives damaged or incomplete?

Message us within 48 hours with photos and we will arrange a replacement or refund.

How do returns work?

Full details are in our Returns & Refunds policy.

How do I reach a person?

Through our Contact page. We reply on business days.

Ready to order? Start shopping.