Shipping policy
Everything you need to know about how your order gets to you.
Where we ship
We deliver across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. If you are unsure whether we reach your area, get in touch through our Contact page and we will confirm.
Processing time
Orders are processed within one business day. Orders placed late in the day, on Fridays, or on UAE public holidays are processed on the next business day.
Delivery times
Once dispatched, most orders arrive within one to three business days. Dubai deliveries are typically the fastest, with outlying areas taking slightly longer. Delivery estimates are not guaranteed, but we will always help trace a shipment that is running late.
Shipping rates
Shipping is calculated at checkout based on your delivery address, and the exact amount is shown before you pay. Free standard shipping applies once your order passes our free shipping threshold, which is displayed in your cart.
Tracking your order
When your order ships you will receive a confirmation email with a tracking link. If your tracking has not updated within 48 hours, contact us and we will chase it with the courier.
Packaging
All orders ship in plain, unbranded outer packaging. Nothing on the outside identifies the contents.
Failed deliveries and incorrect addresses
Please double-check your address and phone number at checkout. If a delivery fails because the address was incorrect or the recipient could not be reached, a re-delivery fee may apply.
Damaged or incorrect items
Please inspect your order on arrival. If anything is damaged, missing, or not what you ordered, contact us within 48 hours with photos and we will arrange a replacement or refund under our Returns & Refunds policy.
Age restriction
Our products are sold to adults only. Proof of age may be requested on delivery, and orders may be refused where age cannot be verified.
Still have a question? Our FAQ covers the most common ones, or get in touch.