Shipping policy

Shipping Policy

At Heets Escape, we offer fast, reliable delivery across Dubai and the wider UAE.

Delivery areas & timelines

• Same-day delivery is available across Dubai on orders placed before the daily cutoff time.
• UAE-wide delivery to other emirates typically takes 1–3 business days.

Delivery charges

• Delivery fees (if any) are calculated at checkout based on your location and order value.

Cash on delivery

• Cash on delivery (COD) is available on eligible orders. You can also pay online at checkout.

Order tracking

• You'll receive a confirmation once your order is placed, and tracking or courier contact details once it's out for delivery.

Age verification

• Our products are restricted to adults 18+. ID verification may be required at the time of delivery.

Delays

• While we aim to meet the timelines above, delivery times may occasionally be affected by weather, high order volume, or courier availability. We'll notify you if your order is delayed.

For any delivery questions, contact us at  or +971 52 136 4832.