Legal notice
Heets Escape —
1. Contact Information
Trade name: Heets Escape
Phone / WhatsApp: +971 52 386 0506
Email: info.heetsescape@gmail.com
Location: Dubai, United Arab Emirates
2. Refund Policy
(Your current refund policy is solid — only one fix needed: the return address placeholder.)
Replace this line:
To start a return, you can contact us at info.heetsescape@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
With:
To start a return, contact us at info.heetsescape@gmail.com or WhatsApp +971 52 386 0506. Once your return is approved, we'll send you the return address and instructions directly — please don't send items back before requesting a return, as they won't be accepted.
3. Shipping Policy
(Also solid — just one broken sentence with a missing contact detail.)
Replace this line:
For any delivery questions, contact us at or +971 52 386 0506.
With:
For any delivery questions, contact us at info.heetsescape@gmail.com or WhatsApp +971 52 386 0506.
4. Privacy Policy (full replacement)
This Privacy Policy describes how Heets Escape ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website or make a purchase.
Contact
If you have questions about this policy or how we handle your information, contact us at info.heetsescape@gmail.com or WhatsApp +971 52 386 0506. We're based in Dubai, United Arab Emirates.
Information We Collect
Device information — When you visit our site, we automatically collect information about your browser, IP address, time zone, and how you interact with our pages, using cookies and similar technologies. This helps us load the site correctly and understand how it's used. This information is shared with our platform provider, Shopify.
Order information — When you make a purchase, we collect your name, delivery address, email, phone number, and payment details, in order to process your order, arrange delivery, verify age eligibility, and communicate with you about your purchase.
Customer support information — If you contact us for help, we collect the information you share with us in order to respond to your questions.
Age Restriction
Our products are restricted to customers 18 years of age and older. We do not knowingly collect personal information from anyone under 18. Age and ID verification may be required at the point of delivery.
How We Share Information
We share information with:
- Shopify, our e-commerce platform provider, which powers our website, checkout, and order processing. See Shopify's own privacy practices at shopify.com/legal/privacy.
- Delivery/courier partners, solely to fulfil and deliver your order.
- Authorities, where required by UAE law or a valid legal request.
We do not sell your personal information to third parties.
Cookies
We use cookies necessary for the site to function (cart, checkout, login) and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings, though blocking them may affect site functionality. See the full technical cookie list at shopify.com/legal/cookies.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us using the details above. We will retain your order information for as long as needed for accounting, warranty, and legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The current version is always available on this page.
Last updated: [today's date — update when you publish]
5. Terms of Service (full replacement)
Overview
This website is operated by Heets Escape, based in Dubai, United Arab Emirates. Throughout this site, "we," "us," and "our" refer to Heets Escape. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service.
Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products to you.
Section 1 — Eligibility
Our products are age-restricted and intended for adults 18 years and older only, in accordance with UAE regulations on heated tobacco and vaping products. By using this site or placing an order, you confirm that you are at least 18 years old. ID verification may be required at the point of delivery.
Section 2 — General Conditions
We reserve the right to refuse service to anyone, at any time, for any lawful reason. You agree not to reproduce, duplicate, copy, sell, or exploit any part of our Service without our express written permission.
Section 3 — Accuracy of Information
We aim to keep product information, pricing, and availability accurate and current, but we do not guarantee that all content on this site is error-free. We reserve the right to correct errors and update information at any time without prior notice.
Section 4 — Pricing and Availability
Prices are listed in AED and are subject to change without notice. We reserve the right to limit or discontinue any product or modify quantities available for sale.
Section 5 — Orders
We reserve the right to refuse or cancel any order at our discretion — for example, in cases of suspected fraud, unauthorised resale, or where age verification cannot be confirmed at delivery. You agree to provide accurate, current contact and delivery information for every order.
Section 6 — Returns and Refunds
Please see our Refund Policy for full details on eligibility, exceptions, and the return process.
Section 7 — Third-Party Links
Our site may contain links to third-party websites that are not operated by us. We are not responsible for the content, accuracy, or practices of any linked third-party site.
Section 8 — Prohibited Uses
You may not use this site for any unlawful purpose, to violate UAE law, to infringe on our or others' intellectual property, or to transmit harmful code. Violating these Terms may result in immediate termination of your access to our Service.
Section 9 — Limitation of Liability
To the extent permitted by UAE law, Heets Escape and its owners, employees, and affiliates are not liable for indirect, incidental, or consequential damages arising from your use of this site or our products.
Section 10 — Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Section 11 — Changes to These Terms
We may update these Terms at any time by posting the revised version on this page. Continued use of our site after changes are posted constitutes acceptance of the updated Terms.
Section 12 — Contact
Questions about these Terms should be sent to info.heetsescape@gmail.com or WhatsApp +971 52 386 0506.
Heets Escape — Dubai, United Arab Emirates
Why this matters (for your records)
Your Privacy Policy and Terms of Service were live and publicly accessible with unfilled template brackets ([INSERT ADDRESS], [INSERT VAT NUMBER], etc.) still showing. This is a real trust signal problem — both for human customers who click through before buying an age-restricted product, and for AI/search systems that assess site legitimacy partly on whether standard trust pages are complete and coherent. Getting these genuinely finished (not just present) is foundational — it should happen before investing further in blog content or backlinks, since it protects the credibility of everything else you build.